FAQs

How long will it take for my order to ship? When will I receive it?
Depending on the product, orders may ship the same business day or within 1-2 days. In rare cases, shipment may take longer due to unforeseen delays. On average, you can expect delivery within 4-7 days. If additional time is needed, it will be noted on the product page. We ensure fast processing and shipping times, paired with highly responsive customer service.

Which payment methods do you accept?
We accept Credit/Debit Cards (Visa, Mastercard, American Express, Discover), as well as Shop Pay and Google Pay.

What is your return policy?
We offer a 30-Day Money Back Guarantee on all items. Please refer to our 30-Day Return Policy at the bottom of the page for details.

What is your cancellation policy?
Orders can be canceled for a full refund before they ship. If you’d like to cancel, please contact us at support@theserenesanctuary.com right away. Once shipped, the order falls under our 30-Day Return Policy.

What if my product is damaged?
Inspect the packaging of your item(s) upon arrival. If you notice any damage, including to the box, please note it when signing for delivery. If you can’t open the package at delivery but suspect damage, write “suspect damage” on the receipt. If your item(s) are damaged, send photos to support@theserenesanctuary.com, and we’ll arrange for a replacement or compensation.

How do I place an order?
To place an order online, click “Add to Cart” on your selected product and proceed to checkout. Enter your shipping and billing details and complete the checkout process.
For phone orders, call us at 1-833-777-7327. You’ll receive immediate order confirmation, and we’ll start processing your order right away.

How will I know when my order ships?
Once your order is placed, you’ll receive an email confirming your payment and shipping information. We’ll process the order promptly, and when it ships, you’ll receive a tracking number to monitor your shipment. If an item is out of stock, you’ll be notified within one business day via email or phone. We strive to ensure all products are in stock, though high demand can lead to occasional sellouts.

Will I receive an order confirmation via email?
Yes, an order confirmation will be sent to the email address you provide. We recommend saving this email for your records. Ensure you enter your email correctly to receive this confirmation.

Do you charge sales tax?
We’re located in Massachusetts and only charge sales tax for orders shipped to Massachusetts, which can result in savings of up to several hundred dollars.

Can I change my order?
Yes, you can modify your order before it ships by emailing us at support@theserenesanctuary.com. Any price differences will be adjusted via credit to your card or a custom invoice for additional payment. For immediate assistance, email support@theserenesanctuary.com or call 1-833-777-7327.